Privacy Policy

Refund, Returns & Shipping Policy

Last Updated: October 24, 2025

At Hamkal Foods Ltd, we’re committed to providing you with high-quality food products and an excellent shopping experience.
This policy outlines how we handle shipping, delivery, returns, exchanges, and refunds for orders placed on https://www.hamkalfoods.co.uk.

1. Shipping Policy

a. Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).
  • Orders placed after 3:00 PM may be processed the next working day.
  • You will receive a confirmation email once your order is placed and another when it has been dispatched.

b. Delivery Timeframes

  • Standard Delivery (UK Mainland): 2–5 business days
  • Express Delivery (UK Mainland): 1–2 business days
  • International Orders: Delivery time varies based on location and courier availability

Delivery estimates begin from the date of dispatch, not the order date.

c. Shipping Fees

  • Shipping costs are calculated at checkout based on weight, delivery location, and courier choice.
  • Orders above a certain amount may qualify for free shipping (if advertised on our site).

d. Order Tracking

Once dispatched, you will receive a tracking number via email or SMS (where applicable) to monitor the delivery status of your order.

e. Delivery Issues

If your package is delayed, lost, or damaged in transit, please contact us immediately at info@hamkalfoods.co.uk so we can assist in resolving the issue.

We are not responsible for:

  • Delays caused by courier services or weather conditions
  • Incorrect shipping addresses provided by the customer

2. Returns Policy

We want you to be completely satisfied with your purchase.
If something isn’t right, we’re here to help.

a. Eligibility for Returns

We accept returns if:

  • The item is unused, unopened, and in its original packaging
  • The return request is made within 7 days of receiving the product
  • You have proof of purchase (order confirmation or receipt)

b. Non-Returnable Items

Please note that we cannot accept returns for:

  • Perishable or opened food items
  • Items purchased on sale or promotion
  • Gift cards or digital/downloadable products

c. Return Process

  1. Email info@hamkalfoods.co.uk with your order number, reason for return, and clear photos (if applicable).
  2. Once approved, you’ll receive the return address and instructions.
  3. Ship the item securely in its original packaging.

Note: Customers are responsible for return shipping costs unless the return is due to an error or defect on our part.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, faulty, or wrong product:

  • Notify us within 48 hours of delivery.
  • Include photos of the product and packaging.
  • We will arrange a replacement or full refund (including return shipping) at no extra cost.

4. Refund Policy

a. Processing Refunds

Once your returned item is received and inspected:

  • You will be notified via email regarding approval or rejection.
  • Approved refunds will be processed within 5–10 business days.
  • Refunds are issued via your original payment method (PayPal, debit/credit card, or WooCommerce Payments).

b. Non-Refundable Charges

  • Original shipping costs are non-refundable, except where the return results from our error.
  • If you received free shipping, the shipping value may be deducted from your refund amount in certain cases.

c. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or card account again.
  2. Contact your bank or payment provider (some may take extra days to process).
  3. If still unresolved, email info@hamkalfoods.co.uk and we’ll assist.

5. Exchanges

We only replace items that are damaged, defective, or incorrectly shipped.
If you need an exchange for the same product, contact info@hamkalfoods.co.uk with your order details and photos.

6. Order Cancellations

You may cancel your order:

  • Before dispatch: Full refund will be issued.
  • After dispatch: You must follow the return process above once the item is received.

Once shipped, orders cannot be canceled mid-transit.

7. Responsibility & Liability

We are not responsible for:

  • Incorrect addresses entered during checkout
  • Uncollected packages returned to us by the courier (a re-delivery fee may apply)
  • Delays due to customs or public holidays

We always aim to ensure prompt delivery, but timelines may vary based on courier conditions and external factors.

8. Contact Us

For any questions about shipping, returns, or refunds, please reach out to our support team:

Hamkal Foods Ltd
📧 Email: info@hamkalfoods.co.uk
📞 Phone: 07555 042153
🌐 Website: https://www.hamkalfoods.co.uk

We’re here to make sure your shopping experience with Hamkal Foods is safe, simple, and satisfying.

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